FAQs

1. How can I contact you?

You can contact us by sending an email to info@firstgift.co. Our customer support team will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. What is your refund policy?

Our refund policy allows you to return the item within 30 days of receiving it for a refund. The item must be in its original condition and packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please refer to our refund policy.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

6. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our refund policy for returning the original item.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. Additional customs fees or import duties may apply, which will be the responsibility of the buyer.

8. How can I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

9. What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

10. Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data during transmission. Your payment information is securely processed and we do not store any credit card details.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at info@guardsafe.co.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items: Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Exchanges: If you would like to exchange your item, the fastest way is to return the item you have and make a separate purchase for the new item.

European Union 14-day cooling off period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds: We will notify you once we have received and inspected your return. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that the refund processing time may vary depending on your bank or credit card company.